Warranty and Quality Control Analytics

  • An Early Detection Early Resolution (EDER) solution to pro-actively detect potential warranty and quality issues before they become problems for one of the largest auto-manufacturers in the industry. Capabilities of the Microstrategy based solution included:
    • Identification of lines and parts with significant defect rates
    • Analysis of customer warranty incidents and cases
    • Automated reporting and alerting on out-of-tolerance metrics.
    • Root-cause analytics for out-of-tolerance metrics
  • This successful implementation of the solution helped our client to:
    • Identify problems faster and easier with early problem identification and resolution
    • Prioritize based on impact after conducting root cause analysis
    • Reduced warranty claims costs by 25%
    • Improved customer satisfaction and customer retention